Our Promise
We want every customer to feel confident choosing Bidovate. That is why we offer a straightforward, hassle-free refund policy. If our platform does not meet your expectations, we will make it right.
Money-Back Guarantee
Every new subscription comes with a 7-day money-back guarantee, no questions asked. If you are not satisfied within the first 7 days, we will refund your payment in full.
How to Claim
- Email support@bidovate.co within 7 days of your subscription start date
- Include your registered email address and order ID (found in your confirmation email)
- We will confirm your request within 4 business hours
- Your refund will be processed within 5-7 business days to your original payment method
No complicated forms. No justification required. We respect your decision.
Subscription Cancellation
Easy Cancellation
You are never locked in. Cancel your subscription at any time from Account Settings > Billing > Cancel Plan.
- Cancellation takes effect at the end of your current billing cycle
- You retain full access to all features until the cycle ends
- No penalties or hidden fees for cancelling
Downgrading Your Plan
If you would like to move to a lower-tier plan instead of cancelling:
- The change takes effect at your next billing cycle
- You continue enjoying your current plan's features until then
- Contact support@bidovate.co if you need help choosing the right plan
Annual Plan Flexibility
For annual subscribers:
- Within 7 days: Full refund under our money-back guarantee
- After 7 days: Pro-rated credit for unused months may be issued at our discretion for qualifying circumstances (e.g., business closure, significant service issues)
- Contact our team to discuss your specific situation. We aim to find a fair resolution
Billing Accuracy Guarantee
We take billing accuracy seriously. If you believe you have been charged incorrectly:
- Email support@bidovate.co within 30 days of the charge
- We will investigate and respond within 2 business days
- Any confirmed billing error will be refunded in full, promptly
Payment Failure: We Give You Time
If a payment fails, we do not cut you off immediately:
- We retry the payment up to 3 times over 7 days
- You receive clear email notifications at each step so there are no surprises
- After 7 days, access is paused (not terminated). Your data and settings are fully preserved
- Your data is retained for 90 days after suspension, giving you ample time to reactivate
What Is Not Refundable
To keep our policies fair for all customers:
- Subscriptions beyond the 7-day money-back window (for monthly plans)
- Custom Enterprise contracts, which are governed by separate agreements
- Add-on credits purchased separately (e.g., additional document analysis credits)
Contact Our Billing Team
We are here to help with any billing or refund questions.
- Email: support@bidovate.co
- Phone: +91-9056661419 (Mon-Fri, 9am-6pm IST)
- Response time: Within 1 business day